FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Please help us maintain the sewer system by keeping the following items out of our sewer collection system: 

Adult and Infant Diapers Medication
Cat Litter Needles
Clothing Paper Towels
Coffee Grounds Plastic Products
Cotton Balls Q-Tips
Egg Shells Rubber Products
Feminine Products Towels / Rags
Hair Wipes of ANY Kind
 

 

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.